Booking Terms for a Yacht Charter with Horizon Cruises Phuket

These are the terms for every charter booked through this site. They are short on purpose. Where a partner boat sets a different condition, it is written on that boat's page and it applies.

How do you pay?

Most boats take a 50 % deposit to confirm the booking, with the balance paid before departure, often on the day of the charter. Some boats are paid in full at booking, and the yacht's page says which applies. We accept Visa, Mastercard and UnionPay, bank transfer to the company account, USDT and other cryptocurrency; in Thai baht, US dollars and Russian roubles. An online payment link is sent with the confirmation.

What if you cancel?

On most boats, if you cancel 30 days or more before the charter, what you paid is refunded in full; 29 days or less before, it is not refunded. Where a boat sets other deadlines, they are on its page. Moving the date, where the boat is free on the new one, is not a cancellation. For Technema 89 Say Yes, Ferretti 80 Sofia and Beluga 88, bookings for peak-season dates (20 December – 20 January) are non-refundable.

What happens with the weather?

We are always on the guest's side, and we do everything to make the day happen and be remembered. Three cases:

• The Thai Marine Department prohibits departure — a storm warning, a port closure. You choose between a full refund and a move to the nearest free date. That is the case on the great majority of such days.
• Departure is permitted, but the route you booked is not workable — wind on the wrong side of the island, swell at the anchorage. The route is always the captain's final call. He offers an alternative route for the same day; there is no refund for a change of route.
• It simply rains. The yacht sails. Where the calendar allows, and especially on our yachts, we are glad to move the date instead — ask.

Is the hotel transfer included?

It depends on the boat, and each yacht's page says whether the transfer is in the rate. Beluga 88 includes one vehicle for up to ten guests on every charter, Say Yes and Sofia on a full day only; the Boat Lagoon boats, the Myra, the OO7 and the SUAY include a return transfer from your hotel; the Chalong speedboats, the Ocean Pearl and the Astrea 42 do not.

Can you see the yacht before you book?

Yes — any yacht in the catalogue, including partner boats, in person, free of charge, before you pay a deposit. Tell us which boats you are choosing between and we arrange a time at the marina.

What are the charter hours?

Day charters run between 09:00 and 19:00. The yacht returns at the agreed hour; a late start shortens the trip rather than extending it. Extra hours, where the boat's programme allows them, are priced on the boat's page.

What is not in the price?

National park fees where the route enters a park and the yacht's page does not list them in the rate, paid per person on the day; crew gratuities, at your discretion; optional extras and relocation fees; lunch on short charters where the boat's page says so. What is included, in detail.

How do you reach us?

We are open around the clock, and you get a reply within 10 minutes on WhatsApp, Telegram or the site form.